Rhonda Childers, Sponsorship Manager
US Programs
August 6, 2013
Save the Children gives you a lot of information about the great things we’re doing in schools here in the U.S., like sponsorship-supported Literacy, Summer Boost and Healthy Choices programs, but you may not know a great deal about exactly how your letters and cards reach your sponsored child. I thought you might enjoy learning how we manage this process.
If you’ve been a sponsor for a while and communicating with your sponsored child, you already know what fun it can be. You send off a letter or email and in a while you receive a reply. Pretty simple, huh? Not exactly….When your letter to your child arrives in our Sponsorship Services office, a Sponsorship Services assistant opens the letter, reads it and logs it in our correspondence tracker and into our database that contains a record for every child enrolled in Sponsorship. Then they attach a fun return piece of stationery and, twice weekly, send a bundle of these letters to your child’s school.
At the school, we have someone who acts as a liaison, delivering the letter to your child and sitting with them while they read it and write their response. Perhaps your sponsored child is too young to craft a letter on their own. If so, the liaison will “help” by being the writer as the child dictates. Doesn’t it sound like fun to sit with a child as they read or listen to a letter written just to them from their special pal?
The liaison then sends the child’s letter to us. We read it, log it and mail it to you. This is usually a very smooth process, unless there is a disruption in school because of holidays or extreme weather when it can take a bit longer. There can also be delays around the holidays just because of the volume of mail that pours in. You should see this place at Christmas! We have three folks here in the office that process every piece of incoming and outgoing child/sponsor mail for the entire U.S. They are always busy!
You may be wondering why the letters don’t go directly to the children and save a lot of work here.
There are a couple of reasons, with child safety being the most important. We monitor the correspondence to make sure nothing inappropriate is included in any communication. For example, it’s sometimes easy to forget and put in an address or phone number and certainly, in this age of social media, we almost take it for granted that it’s fine to pass along email addresses and Facebook invites. We respect your privacy as a donor, too, and seek to protect that information as well. A bit more complicated, but well worth it.Now you know how your letters and cards are getting to your sponsored child. If you haven’t corresponded with your child yet, I encourage you to try it. Children enjoy it so much, and it can be wonderfully rewarding for you as a sponsor as well.
Interested in joining our community of sponsors? Click here to learn more.
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